Web and mobile application reform for electricity network users
The purpose of the project is to offer a free website and mobile application to electricity users of Elektro Maribor where they could access all the functionality in one place. The objectives are three-fold: 1. Increase data avaliability and thus customer satisfaction, moreover affect and change habits of customers. 2. With self-service mode to obtain information, reduce the quantity of communication via traditional channels - telephone, personal visits. 3. Enhance the brand Elektro Maribor.